News

2019-08-30 10:00

Longer processing time with customer inquiries

Due to increased customer inquiries to ticketshop@wienerlinien.at the response time can take longer. We are sorry that this inconvenience is occuring.

Currently, the following problems may still occur:

1. You didn't receive a ticket after the purchase?
Please send us an e-mail to ticketshop@wienerlinien.at. Our colleagues will contact you as soon as possible.

2. What can I do if the ticket purchase was made several times by mistake?
We will refund the money to you. Please send us an e-mail to ticketshop@wienerlinien.at. We just ask for a little patience. Our colleagues will contact you as soon as possible.
We kindly ask for your patience and thank you for your understanding.