Due to increased customer inquiries to email@example.com the response time can take longer. We are sorry that this inconvenience is occuring.Currently, the following problems may still occur:1. You didn't receive a ticket after the purchase?Please send us an e-mail to firstname.lastname@example.org. 2. What can I do if the ticket purchase was made several times by mistake?We will refund the money to you. Please send us an e-mail to email@example.com.We kindly ask for your patience and thank you for your understanding.