Information about LogWien
Since mid-May 2022, a logwien account is required to use the Wiener Linien Ticket- und Fanshop (incl. WienMobil) as a registered user. The functionalities for unregistered customers and their purchases remain unchanged. On the following page you will find information on how this will affect you.
Information for already registered Wiener Linien online customers
If you already have/had an account in the Wiener Linien Ticket- und Fanshop or in WienMobil you can still access your old orders, data, tickets, invoices etc.. Therefore, please note the two possible processes and requirements:
- Active online customers who have used their account in the last 12 months will receive an e-mail from us with a logwien activation link at the beginning of May. By clicking on this link, only a password has to be set and then the logwien account is activated. Until middle of May, 2022, the old account (e-mail + password) must still be used for Wiener Linien Onlineshop access. Only from the middle of May 2022 you can log into the Wiener Linien Onlineshop with the new logwien account. Access to old tickets, orders, invoices etc. is possible.
- Non-active online customers who have not used their account within the last 12 months will not be migrated to logwien automatically. Instead, they have to create their logwien account themselves and then log in to the Ticket- and Fanshop or WienMobil. Important: Only if the logwien e-mail address is the same as the old Wiener Linien account, they will have access to their old tickets, orders, invoices etc. again.
Information for new Wiener Linien online customers
If you use the Wiener Linien Ticket- und Fanshop or WienMobil for the first time as a registered user, you need a logwien account:
... with an existing logwien account
If you already have a logwien account, you can easily log in to Wiener Linien. If you have not done so yet, you only need to link Wiener Linien as a partner, which will be asked automatically at the first login.
... without an existing logwien account
If you do not have a logwien account yet, you have to create one and then you can log in to Wiener Linien. You only have to link Wiener Linien as a partner, which will be asked automatically at the first login.
You can find more information here: