FAQ
Customer Login
Use logwien to log in to the onlineshop
General Information
Wiener Linien will be offering the new WienMobil Ticketshop https://shop.wienmobil.at/products from 10.08.2022. There you will find all online tickets as well as the online annual ticket service. If you already have a logwien account and a link to Wiener Linien, please log in with your logwien access data.
Please use our new WienMobil Ticketshop https://shop.wienmobil.at/products and log in with your existing logwien account. There you can access your current annual ticket contracts.
Please use the new WienMobil Ticketshop https://shop.wienmobil.at/products from now on to access current tickets. Valid tickets are also displayed in the WienMobil app. Log in with your usual logwien access data. If you have purchased a ticket before 10.08.2022, you can also access the PDF ticket at store.wienerlinen.at.
You will find the link to the print ticket in the order confirmation. If you no longer have it at hand, please contact ticketshop@wienerlinien.at
1. Select product Please select the desired product. By clicking on the button "Next" you will get to the shopping cart.
2. shopping cart In the shopping cart you have the possibility to change or remove products. By clicking on the button "Continue order process" you will be forwarded to the registration.
3. Personal data If you are already a registered customer, please log in with your existing logwien login data (e-mail address) and password. You can also re-register during the order process or continue the order without registration. By clicking on "Continue" you will be taken to the payment method selection. 5.
4. Payment Please select the desired means of payment. Registered customers can pay by credit/debit card (VISA, Mastercard, Diners Club, American Express), PayPal and eps online transfer. For non-registered customers only credit/debit cards (VISA, Mastercard, Diners Club, American Express) are available.
5. Review Order You have the possibility to review and edit your order. To complete the order, click on the "Continue" button. In the next step, please enter the payment details of your selected payment method and confirm the order by clicking "Pay now". For the means of payment PayPal and eps-Onlineüberweisung you have to log in with your access data of PayPal or log in to the online banking of your bank. Your payment method data will be transferred securely and directly to the payment service provider after you have entered it.
6. Confirmation When your order has been successfully completed, you will receive an order confirmation by e-mail. If you have any problem with your order or questions, please contact ticketshop@wienerlinien.at. Our support team will be happy to assist you.
This would usually mean that there is something wrong with the ink in inkjet printers. Try to make another printout by means of "Previous tickets" in the master data or with another printer.
Please check your spam folder (junk mail) to see if the email may have ended up there.
Payment
PayUnity GmbH is the payment platform that regulates the secure data transfer between the financial service providers and the online store. No card information is processed in the online store. Details can be found under Payunity.
Pop-up blockers may prevent the payment window from opening, please disable pop-up blockers in your browser's Internet settings and try again.
Pop-up blockers may prevent the payment window from opening, please disable pop-up blockers in your browser's Internet settings and try again.
The payment method "eps online transfer" and "PayPal" are available for registered customers*, because orders without registration, no proper feedback of the payment confirmation can be made.
logwien
Wiener Linien, as part of the Wiener Stadtwerke Group, offers logwien since mid-May 2022. With logwien you can register with different partners (e.g. Wiener Netze, Wiener Lokalbahnen,..) with only one account and you only have to remember one login. More information about general logwien topics can be found here: logwien
With logwien, you can use many services and applications of different partner companies with only one username and one password. Wiener Linien is therefore gradually converting all online services to use logwien.
Basically, only the registration will change. In the WienMobil app as well as in the ticket and fan store, this is now done exclusively with a logwien account. With your logwien account, you can also conveniently log in to other Wiener Stadtwerke companies. If you want to change your access data (e-mail address and/or password), you must do so at logwien in the future.
Yes, logwien is necessary from from the middle of may 2022 to log in to the WienMobil app and the ticket and fan store of Wiener Linien.
logwien is the only way to use the ticket and fan store as well as the WienMobil app as a logged-in user from mid-May 2022. You will therefore need a logwien account.
Yes, you can. However, a logwien account is necessary from mid-May. If a logwien account was automatically created for you, you can log in with it and access your existing account from mid-May. If you do not have a logwien account yet and register there with the same e-mail address as your existing account, you can access it from mid-May.
You can change your password directly at www.log.wien. The password set there will then automatically apply to all your linked Wiener Stadtwerke partners and services. I.e. for Wiener Linien also for the WienMobil app and the ticket and fan store from mid-May.
You can change your e-mail address directly at www.log.wien. The e-mail address set there will then automatically apply to all your linked Wiener Stadtwerke partners and services. I.e. for Wiener Linien also for the WienMobil app and the ticket and fan store from Mid-May.
You can open and edit your personal data as usual via the menu item "Personal data" in the left menu bar. Please note that salutation, first name, last name and date of birth cannot be changed yourself. In such a case, please contact ticketshop@wienerlinien.at directly. Important: Changing the personal data in your logwien profile has no effect on your personal data at Wiener Linien.
The personal data from your logwien profile is not automatically used for all their linked services and partners of Wiener Stadtwerke. Therefore, a change will not be transferred to the profile of Wiener Linien Ticket- und Fanshop as well as WienMobil. You can open and edit your personal data as usual via the menu item "Personal data" in the left menu bar. The access data (e-mail and password) from your logwien profile are automatically valid for all your linked partners and services of Wiener Stadtwerke. You can change these at www.log.wien.
You have two options to do this: 1) Link Wiener Linien in advance at www.log.wien in the "My Partners" section and then log in to the WienMobil App or the Ticket and Fan Shop. 2) From mid-May: Simply log in with your logwien account in the WienMobil App or in the Ticket- und Fanshop and confirm the link between logwien and Wiener Linien.
If you wish to delete your logwien account, please send an e-mail to info@log.wien. This does not automatically delete the Wiener Linien online store account, but logging in is no longer possible from mid-May. If you would like to delete your Wiener Linien online store account, please send an e-mail to ticketshop@wienerlinien.at.
As of mid-May, logwien is the only way to log in to the ticket and fan store of Wiener Linien. If you delete your logwien account, the Wiener Linien online store account will not be deleted automatically, but logging in will no longer be possible. If you would like to delete your Wiener Linien online store account, please send an e-mail to ticketshop@wienerlinien.at.
If you have problems logging in to logwien, please contact , please contact ticketshop@wienerlinien.at.