FAQ
Customer Login
Use logwien to log in to the ticketshop
logwien
Wiener Linien, as part of the Wiener Stadtwerke Group, offers logwien from the middle of may 2022. With logwien you can register with different partners (e.g. Wiener Netze, Wiener Lokalbahnen,..) with only one account and you only have to remember one login.
More information about general logwien topics can be found here: logwien
With logwien, you can use many services and applications of different partner companies with only one username and one password. Wiener Linien is therefore gradually converting all online services to use logwien.
Basically, only the registration will change. In the WienMobil app as well as in the ticket and fan store, this is now done exclusively with a logwien account. With your logwien account, you can also conveniently log in to other Wiener Stadtwerke companies.
If you want to change your access data (e-mail address and/or password), you must do so at logwien in the future.
Yes, logwien is necessary from from the middle of may 2022 to log in to the WienMobil app and the ticket and fan store of Wiener Linien.
logwien is the only way to use the ticket and fan store as well as the WienMobil app as a logged-in user from mid-May 2022. You will therefore need a logwien account.
Yes, you can. However, a logwien account is necessary from mid-May.
If a logwien account was automatically created for you, you can log in with it and access your existing account from mid-May.
If you do not have a logwien account yet and register there with the same e-mail address as your existing account, you can access it from mid-May.
Active customers who have recently registered or logged in will automatically have a logwien account created to facilitate the changeover. This also applies to customers who have set up online access for the Annual Pass.
Only active customers who have recently registered or logged in will automatically have a logwien account created. This also applies to customers who have set up online access for the Annual Pass.
Even if no logwien account is created for you, you can still access your existing account, provided that the e-mail address of your logwien account is identical to the e-mail address of your existing account.
In any case, from mid-May you will need a logwien account to access your existing account. When creating a logwien account, certain master data have to be entered again.
Yes, logwien is the only way to use the WienMobil app as a logged in user as of mid-May.
Yes, even after the changeover from mid-May, you can continue to make unregistered purchases.
Yes, logwien will be the only way to use the ticket and fan store of Wiener Linien as a logged-in user from mid-May onwards.
Yes, the new login from mid-May will not affect the display of your tickets or annual pass, as long as you log in with the same account.
Yes, the means of payment stored on your account will remain unchanged as long as you have logged in with the same account.
If a logwien account was automatically created for you, you can log in with it and access your existing account.
If you do not have a logwien account yet and register there with the same e-mail address as your existing account, you can access it.
Unfortunately, logging in with TouchID (fingerprint) is no longer possible for the time being with the changeover to logwien from mid-May. However, a subsequent implementation is already being worked on.
You can change your password directly at www.log.wien. The password set there will then automatically apply to all your linked Wiener Stadtwerke partners and services. I.e. for Wiener Linien also for the WienMobil app and the ticket and fan store from mid-May.
You can change your e-mail address directly at www.log.wien. The e-mail address set there will then automatically apply to all your linked Wiener Stadtwerke partners and services. I.e. for Wiener Linien also for the WienMobil app and the ticket and fan store from Mid-May.
You can open and edit your personal data as usual via the menu item "Personal data" in the left menu bar. Please note that salutation, first name, last name and date of birth cannot be changed yourself. In such a case, please contact ticketshop@wienerlinien.at directly.
Important: Changing the personal data in your logwien profile has no effect on your personal data at Wiener Linien.
The personal data from your logwien profile is not automatically used for all their linked services and partners of Wiener Stadtwerke. Therefore, a change will not be transferred to the profile of Wiener Linien Ticket- und Fanshop as well as WienMobil. You can open and edit your personal data as usual via the menu item "Personal data" in the left menu bar.
The access data (e-mail and password) from your logwien profile are automatically valid for all your linked partners and services of Wiener Stadtwerke. You can change these at www.log.wien.
You have two options to do this:
1) Link Wiener Linien in advance at www.log.wien in the "My Partners" section and then log in to the WienMobil App or the Ticket and Fan Shop.
2) From mid-May: Simply log in with your logwien account in the WienMobil App or in the Ticket- und Fanshop and confirm the link between logwien and Wiener Linien.
If you wish to delete your logwien account, please send an e-mail to info@log.wien. This does not automatically delete the Wiener Linien online store account, but logging in is no longer possible from mid-May.
If you would like to delete your Wiener Linien online store account, please send an e-mail to ticketshop@wienerlinien.at.
As of mid-May, logwien is the only way to log in to the ticket and fan store of Wiener Linien.
For problems and questions with logwien, please contact logwien customer service directly.
As of mid-May, logwien is the only way to log in to the ticket and fan store of Wiener Linien.
If you delete your logwien account, the Wiener Linien online store account will not be deleted automatically, but logging in will no longer be possible.
If you would like to delete your Wiener Linien online store account, please send an e-mail to ticketshop@wienerlinien.at.
If a logwien account is automatically created for you and not activated, it will be automatically deleted within 14 months. Alternatively, you can also send an e-mail to info@log.wien to have the deletion carried out beforehand.
If you want to delete an already activated logwien account, please send an e-mail to info@log.wien.
If you delete your logwien account, the online store account of Wiener Linien is not automatically deleted, but logging in is no longer possible.
If you want to delete your Wiener Linien online store account, please send an e-mail to ticketshop@wienerlinien.at.
If you would like to regain access to your old orders, tickets, invoices, etc., you must change your e-mail address in logwien to the same e-mail address that you previously used in the Wiener Linien online store. After logging into the online store again, you will have access again. Afterwards you can change the e-mail address in logwien again. This will then also be used for the online store.
If you have problems logging in to logwien, please contact , please contact ticketshop@wienerlinien.at.
Unfortunately, this is currently not possible for technical reasons. However, we are already working on a solution and will provide it as soon as possible. Until then, please use the conventional logwien access. You can switch to the Google login after the problem has been solved.
General Information
1. choose product Please select the ticket or product from the respective category (e.g. tickets, Fanshop). Here you can also select the ticket validity and carry out the ticket personalization (ticket is for me / ticket is for someone else). Click on the “Add and go to shopping cart” button to go to the shopping cart.
2. shopping cart The shopping cart with the previously selected tickets or products is displayed. You have the option to change the tickets, delete them and continue shopping. You can log in by clicking on the “Complete order” button.
3. Personal data If you are already an registered customer, please log in with your existing user name (email address) and your password. You can also register again or continue ordering without registering. If you register for the first time, you will receive a separate email with a confirmation link to confirm your account. By clicking on "Continue" you can choose from the various payment methods.
4. Payment Please select the payment method. The payment methods credit card (VISA, Mastercard, Diners Club, American Express), PayPal and eps online transfer are available for registered customers. Credit cards (VISA, Mastercard, Diners Club, American Express) are available for non-registered customers.
5. Review Order Here you have the opportunity to check your order again and, if necessary, to process it. To complete the order, click on the "Continue" button. In the next step, please enter the payment details of your selected payment method and confirm the order with "Pay now". For the payment methods PayPal and eps online transfer, you must log into PayPal or your online banking with your access data. Once you have entered your payment method data, it will be transmitted securely and directly to the payment provider.
6. Confirmation The order was successfully completed. Print tickets (PDF) can be opened and printed out directly by clicking on "Download ticket". You will also receive an order confirmation by email with a link to your ticket / tickets (if the delivery method is print ticket). You will also receive an order confirmation for tickets and products that were purchased by post. These orders will be sent to you by post. If you have a problem with your order or have questions, please contact ticketshop@wienerlinien.at Our support team will be happy to assist you.
Possibly your e-mail account is full. Please erase e-mails that you no longer need and create space for the mail with the link to your online ticket.
Although the tickets are created in colour, but should be available via a black-and-white printer, for example, you can also print your online ticket in black-and-white and still possess a valid ticket.
Check whether a personal firewall or other protection program is preventing the download. You receive the ticket as a PDF file for printing-out (for this, you will need a PDF reader such as the free Acrobat Reader, which you can find on our homepage at http://shop.wienerlinien.at on the page "here you can find more infos to the printticket"). In order to avoid problems, you should temporarily deactivate and any existing ad blocker.
This would usually mean that there is something wrong with the ink in inkjet printers. Try to make another printout by means of "Previous tickets" in the master data or with another printer.
Annual ticket online order
From the start of validity, your order confirmation is valid in conjunction with a valid photo ID until the end of the first month of validity. This information can also be found on the order confirmation, which you received by email after the order for the annual ticket was completed. We ask you to print out the order confirmation in order to rule out any discrepancies in a ticket check.
Since the annual pass is a shipping product, a delivery period of around 14 days must be taken into account from the time of the order. However, you will receive your annual ticket at the earliest in the week before the date of validity. If your annual ticket does not arrive in time, you can contact us by email at mailto: tarif@wienerlinien.at or by phone +43 1 7909 100.
If you no longer like your photo, you can change it online once per contract year. The following year we will then send you your annual pass with the new photo. When uploading photos, you should note that the maximum file size of 2 MB must not be exceeded and that the file types listed (.jpg, .png) are supported. We would also like to point out that the responsibility for uploading the photo lies with our customers. We therefore ask you not to add any photos to your account that are used to misuse a passport photo.
Only since 2015 have we saved your photo when ordering an annual pass. Unfortunately, you have not yet sent us a photo. However, you can still do this as follows: Upload your photo conveniently from home in the "Annual Ticket Service" on shop.wienerlinien.at If you would like support, our staff at the information and ticket offices will be happy to help you and scan your photo or send us a photo by email to tarif@wienerlinien.at So that we can consider your photo for printing in the following year, please send it to us at least 30 days before the date of validity.
In order to be able to control the age of the person, we need an official photo ID, e.g. driver's license, passport or identity card.
Cancellation during the term requires the return of the annual ticket. However, it is possible to hand in your annual pass up to and including the 3rd working day of the following month at one of our information and ticket offices or in the Erdberg customer center or by registered mail (with the note "Cancellation") to Wiener Linien GmbH & Co KG – Vertrieb und Beratung, 1030 Vienna, Erdbergstrasse 202.
Print out your invoice in the annual season ticket online service under "Your Invoices". Log in with your online access data.The prerequisite is that your annual ticket is assigned to your online shop account.
Administrate your annual ticket online
All you need to do is register at the Online Ticket Shop and the installation of an online access for your annual ticket in the annual ticket service:
Did you purchase your annual card online with SEPA direct debit?
If you have already ordered an annual card with SEPA direct debit in the online ticket shop, you will automatically have online access.
Simply log in to WienMobil with your access data and the valid annual card will be displayed under "Tickets". You can download the app to your smartphone here for Android und here for iOS
Did you order your season ticket online with another payment method or purchased in an info – and ticket office?
In this case it is necessary to set up online access for your annual pass:
If you already have an online shop account, log in first with your access data under Customer-Login and then go to „create an online access“. Enter your annual card number and date of birth there to set up online access for your annual card.
If you do not have an online shop account yet, please register in the online shop to link the annual ticket with your account. Simply use the online form to create an online access.
You have the possibility to change the IBAN, the address and the photo online. The prerequisite is that your annual ticket is assigned to your online shop account. If you have ordered the annual card using SEPA direct debit, you will automatically have this online access. Have you paid for your annual pass directly in the online ticket shop by credit card, PayPal or eps online transfer or in an info - u. Purchased ticket office, manual setup of annual ticket online access is required. Here is a guide (link). Log in with the access data and then click on Set up online access. Enter your annual card number and date of birth to set up online access for your annual card.
The e-mail address is also the user ID and therefore this is not possible. A user ID must be unique, i.e. this may only be assigned once. It is therefore necessary to activate another email address (e.g. live.at or gmail.com).
Access to the annual card service can be deregistered under "Login data" by clicking on "Delete online access". Of course, nothing stands in the way of a new registration.
Cancellation during the term requires the return of the annual ticket. However, it is possible to hand in your annual pass up to and including the 3rd working day of the following month at one of our information and ticket offices or in the Erdberg customer center or by registered mail (with the note "Cancellation") to Wiener Linien GmbH & Co KG – Abteilung Vertrieb und Beratung, 1030 Vienna, Erdbergstrasse 202.
If you no longer like your photo, you can change it online once per contract year. The following year we will then send you your annual pass with the new photo. When uploading photos, you should note that the maximum file size of 2 MB must not be exceeded and that the file types listed (.jpg, .png) are supported. We would also like to point out that our customers are responsible for uploading the photo. We therefore ask you not to add any photos to your account that are used to misuse a passport photo.
Annual ticket in WienMobil
All you need to do is register at the Online Ticket Shop and the installation of an online access for your annual ticket in the annual ticket service:
Did you purchase your annual card online with SEPA direct debit?
If you have already ordered an annual card with SEPA direct debit in the online ticket shop, you will automatically have online access. Simply log in to WienMobil with your access data and the valid annual card will be displayed under "Tickets".
You can download the app to your smartphone here for Android und here for iOS
Did you order your season ticket online with another payment method or purchased in an info – and ticket office?
In this case it is necessary to set up online access for your annual pass:
If you already have an online shop account, log in first with your access data under Customer-Login and then go to „create an online access“.
Enter your annual card number and date of birth there to set up online access for your annual card.
If you do not have an online shop account yet, please register in the online shop to link the annual ticket with your account. Simply use the online form to create an online access. All customers who have uploaded a photo in the online shop meet the requirements for displaying the annual ticket on their smartphone.
Then log in to WienMobil with your access data and the valid annual card will be displayed under "Tickets".
You can download the app to your smartphone for Android und for iOS. Should problems arise, please contact our support team ticketshop@wienerlinien.at. Our online shop team will be happy to help you.
You may not have added your annual pass to your online account yet. For this we ask you to set up online access for the annual ticket service. Log in beforehand with your access data under customer login and then select the link Set up online access under "Annual card service". Enter your annual card number and date of birth there to set up online access for your annual card. If online access has been set up and you have uploaded the photo, your annual pass will be displayed digitally on your mobile
Similar to the annual card in credit card format, the customer photo is also displayed in the app. With this new service, the smartphone replaces the physical annual pass. Unfortunately, technical malfunctions cannot always be completely ruled out, or it can happen that the battery is empty. With the help of the photo ID, our control bodies can clarify the situation in advance and call up the annual card data in the control devices. Of course, our control staff do not always ask for photo ID, but only in line with the situation.