FAQ
General Information
Possibly your e-mail account is full. Please erase e-mails that you no longer need and create space for the mail with the link to your online ticket.
Although the tickets are created in colour, but should be available via a black-and-white printer, for example, you can also print your online ticket in black-and-white and still possess a valid ticket.
Check whether a personal firewall or other protection program is preventing the download. You receive the ticket as a PDF file for printing-out (for this, you will need a PDF reader such as the free Acrobat Reader, which you can find on our homepage at http://shop.wienerlinien.at on the page "here you can find more infos to the printticket"). In order to avoid problems, you should temporarily deactivate and any existing ad blocker.
This would usually mean that there is something wrong with the ink in inkjet printers. Try to make another printout by means of "Previous tickets" in the master data or with another printer.
Annual ticket online order
From the start of validity, your order confirmation is valid in conjunction with a valid photo ID until the end of the first month of validity. This information can also be found on the order confirmation, which you received by email after the order for the annual ticket was completed. We ask you to print out the order confirmation in order to rule out any discrepancies in a ticket check.
Since the annual pass is a shipping product, a delivery period of around 14 days must be taken into account from the time of the order. However, you will receive your annual ticket at the earliest in the week before the date of validity. If your annual ticket does not arrive in time, you can contact us by email at mailto: tarif@wienerlinien.at or by phone +43 1 7909 100.
If you no longer like your photo, you can change it online once per contract year. The following year we will then send you your annual pass with the new photo. When uploading photos, you should note that the maximum file size of 2 MB must not be exceeded and that the file types listed (.jpg, .png) are supported. We would also like to point out that the responsibility for uploading the photo lies with our customers. We therefore ask you not to add any photos to your account that are used to misuse a passport photo.
Only since 2015 have we saved your photo when ordering an annual pass. Unfortunately, you have not yet sent us a photo. However, you can still do this as follows: Upload your photo conveniently from home in the "Annual Ticket Service" on shop.wienerlinien.at If you would like support, our staff at the information and ticket offices will be happy to help you and scan your photo or send us a photo by email to tarif@wienerlinien.at So that we can consider your photo for printing in the following year, please send it to us at least 30 days before the date of validity.
In order to be able to control the age of the person, we need an official photo ID, e.g. driver's license, passport or identity card.
Cancellation during the term requires the return of the annual ticket. However, it is possible to hand in your annual pass up to and including the 3rd working day of the following month at one of our information and ticket offices or in the Erdberg customer center or by registered mail (with the note "Cancellation") to Wiener Linien GmbH & Co KG – Vertrieb und Beratung, 1030 Vienna, Erdbergstrasse 202.
Print out your invoice in the annual season ticket online service under "Your Invoices". Log in with your online access data.The prerequisite is that your annual ticket is assigned to your online shop account.
Administrate your annual ticket online
All you need to do is register at the Online Ticket Shop and the installation of an online access for your annual ticket in the annual ticket service:
Did you purchase your annual card online with SEPA direct debit?
If you have already ordered an annual card with SEPA direct debit in the online ticket shop, you will automatically have online access.
Simply log in to WienMobil with your access data and the valid annual card will be displayed under "Tickets". You can download the app to your smartphone here for Android und here for iOS
Did you order your season ticket online with another payment method or purchased in an info – and ticket office?
In this case it is necessary to set up online access for your annual pass:
If you already have an online shop account, log in first with your access data under Customer-Login and then go to „create an online access“. Enter your annual card number and date of birth there to set up online access for your annual card.
If you do not have an online shop account yet, please register in the online shop to link the annual ticket with your account. Simply use the online form to create an online access.
You have the possibility to change the IBAN, the address and the photo online. The prerequisite is that your annual ticket is assigned to your online shop account. If you have ordered the annual card using SEPA direct debit, you will automatically have this online access. Have you paid for your annual pass directly in the online ticket shop by credit card, PayPal or eps online transfer or in an info - u. Purchased ticket office, manual setup of annual ticket online access is required. Here is a guide (link). Log in with the access data and then click on Set up online access. Enter your annual card number and date of birth to set up online access for your annual card.
The e-mail address is also the user ID and therefore this is not possible. A user ID must be unique, i.e. this may only be assigned once. It is therefore necessary to activate another email address (e.g. live.at or gmail.com).
Access to the annual card service can be deregistered under "Login data" by clicking on "Delete online access". Of course, nothing stands in the way of a new registration.
Cancellation during the term requires the return of the annual ticket. However, it is possible to hand in your annual pass up to and including the 3rd working day of the following month at one of our information and ticket offices or in the Erdberg customer center or by registered mail (with the note "Cancellation") to Wiener Linien GmbH & Co KG – Abteilung Vertrieb und Beratung, 1030 Vienna, Erdbergstrasse 202.
If you no longer like your photo, you can change it online once per contract year. The following year we will then send you your annual pass with the new photo. When uploading photos, you should note that the maximum file size of 2 MB must not be exceeded and that the file types listed (.jpg, .png) are supported. We would also like to point out that our customers are responsible for uploading the photo. We therefore ask you not to add any photos to your account that are used to misuse a passport photo.
Annual ticket in WienMobil:
All you need to do is register at the Online Ticket Shop and the installation of an online access for your annual ticket in the annual ticket service:
Did you purchase your annual card online with SEPA direct debit?
If you have already ordered an annual card with SEPA direct debit in the online ticket shop, you will automatically have online access. Simply log in to WienMobil with your access data and the valid annual card will be displayed under "Tickets".
You can download the app to your smartphone here for Android und here for iOS
Did you order your season ticket online with another payment method or purchased in an info – and ticket office?
In this case it is necessary to set up online access for your annual pass:
If you already have an online shop account, log in first with your access data under Customer-Login and then go to „create an online access“.
Enter your annual card number and date of birth there to set up online access for your annual card.
If you do not have an online shop account yet, please register in the online shop to link the annual ticket with your account. Simply use the online form to create an online access. All customers who have uploaded a photo in the online shop meet the requirements for displaying the annual ticket on their smartphone.
Then log in to WienMobil with your access data and the valid annual card will be displayed under "Tickets".
You can download the app to your smartphone for Android und for iOS. Should problems arise, please contact our support team ticketshop@wienerlinien.at. Our online shop team will be happy to help you.
You may not have added your annual pass to your online account yet. For this we ask you to set up online access for the annual ticket service. Log in beforehand with your access data under customer login and then select the link Set up online access under "Annual card service". Enter your annual card number and date of birth there to set up online access for your annual card. If online access has been set up and you have uploaded the photo, your annual pass will be displayed digitally on your mobile
Similar to the annual card in credit card format, the customer photo is also displayed in the app. With this new service, the smartphone replaces the physical annual pass. Unfortunately, technical malfunctions cannot always be completely ruled out, or it can happen that the battery is empty. With the help of the photo ID, our control bodies can clarify the situation in advance and call up the annual card data in the control devices. Of course, our control staff do not always ask for photo ID, but only in line with the situation.